If it remains solid green, then the fibre is working fine. Highlighted. on Choose your product and log in to our troubleshooter to report your problem. 12h36, have you tried the phone in the test socket, on Simple changes around your home can sometimes affect the speed of your broadband connection. No caller number displays on the phone (it usually does). on The main pitfall to avoid is to make sure that the settings are completed before plugging it into the line, as detailed in the guide here - ... That certainly applies to some products, but not to BT Hubs! When I did an online chat thing with BT they said that I asked for the softphone to be disconnected yesterday, which is odd because I never even mentioned the softphone to them, let alone asked for it to be disconnected, and I have the transcript of our chat to prove it! Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. First of all, see whether you can find any phone sockets in your home. It has no special advantages over VOIP, indeed it is more expensive to use as the rates charged are the standard BT … Just get an engaged dial tone when ringing in or out. If I pick the phone up, I can hear lots of static and a faint ringing tone. Have you tried switching this to see if your old copper line still works, as a stop gap. If the problem can’t be fixed online you'll be able to arrange an engineer visit. But fibre to the cabinet isn’t a walk in the park either.” He’s not lying. This is how life was back then. Broadband Extras. ), on If anyone's got any ideas about what else I can try they'd be appreciated. (Make sure you try less obvious places, like under the stairs.) Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. Virgin Media broadband. It's good for a smaller home, but it does mean your existing phone jacks won’t work any more. customer service terrible. Also, the broadband's working - it was flaky a few hours ago, but it's fine now. BT are saying that the fault's somewhere on my premises, but I can't think what it might be. When I call my landline from my mobile or the internet telephone line, the handset rings twice (usually - sometimes it doesn't) and then stops ringing. Check the progress of your reported problem. If caller display’s now working, there’s no problem with the line itself, but your original phone isn’t working properly. I have searched for a fault in my area but all reported okay. on I've plugged both phones direct into the BT main socket and no joy there either. However, if your phone is a wireless DECT handset that requires a separate power supply, then in a power cut you wouldn’t have been able to use your phone anyway. You've come to the right place. Please try after 15 minutes. 3. This is because it owns and operates its own fibre network that's entirely separate from BT's Openreach infrastructure, so it can bring a broadband connection to your home directly - completely eliminating the need for a landline. Just got an email saying that my softphone's been disconnected (it was working this morning but now the phone light's gone out on the BT hub and the line's not working). Don't worry if your property doesn't have a phone line, needs a fibre line installed, or needs a Virgin Media cable connected - getting this sorted is quicker and less painful than you think. BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. Thanks again, John, for your help. If it was the wiring into the house or the wall socket then surely the phone wouldn't ring at all, and my broadband would be down? If the problem can’t be fixed online you'll be able to arrange an engineer visit. A new line needs to be installed. Fibre-to-the-cabinet (FTTC) is the most common set-up for fibre broadband. They can't sort this out until Monday, which is a bit of a pain since this is just the time when a softphone comes in very handy. Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message. It is not any cheaper than having an copper phone line and FTTP on fibre ( 50p a month less or so). Thanks for your reply John - my wall socket's the old design, which doesn't have a test socket. ‎21-09-2013 These can include: Putting in a telephone extension lead or changing your wiring. Call your number from another phone. Choose your product and log in to our troubleshooter to report your problem. Phone Line not working since switching from Sky to BT. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Microfilters:Microfilters look like little white boxes and split the phone and broadband signals so that the… BT should have clearly stated that Call Protect features dont work on Fibre only phones, instead of customers finding out the hardway. You can also start placing an order with us online, and we'll perform a line check to see whether you have a … BT (British Telecom) Outage Is BT (British Telecom) having an outage right now? If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. BT Virus Protect Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. 0h08. BT as your provider, not having Fibre on our street and receiving 1.2 mbps as our download speed Bad service, bad provider 2020-12-14 22:43:08 @NormanHoleSays Also, Windows won't let me delete the BT devices I've connected to in the past, I tried to uninstall those devices in the Device Manager, didn't change anything. We'll always offer the best available speed on your line. No Sky boxes or anything like that. try disconnecting every thing from your phone sockets then just plug the phone back in and check if the noise is still there and the dial tone is still there also check any sky boxes you may have are disconnected from the phone line, I have now moved your post to the speed and connection board as it is more appropriate, just reading back on your first post yes broadband can still work with a faulty voice service though with a reduced speed also the softphone /broadband talk service would have been automatically canceled with an infinity order as the services are not compatible, unfortunately it may not be possible to get the softphone back i am afraid once they are ceased now they cannot be recovered there have been many forum posts on the subject even a simple recontract or replacement hub will now cease the service, Announcements, Guides & Community Updates. Please enter the phone number you’re having a problem with ‎21-09-2013 If you don't have a dial tone on your line after following these steps, please check: Your phone is plugged into the right port; Your FIBRE/COPPER switch has been fully moved to the fibre position Problem with your ISP’s backhaul or transit – not normally a problem with BT. ‎21-09-2013 Why they have the options displayed on their website to activate Call Protect Features when they know they dont work is crazy, they need to clearly state on their website that these features Do Not Work on Fibre only systems where no copper lines are supplied. 23h16. ‎21-09-2013 Last Updated 2 minutes ago: BT (British Telecom) offers broadband internet, home phone and television service. 14h06. If caller display still isn’t working after following these steps and trying it with a different phone… Tangled and coiled cables can also affect speeds. - edited Before the outgoing call facility was removed, I did try phoning the fibre team but was disconnected twice after a 90 minute wait. Monday, November 9, 2020 4:11 PM; 11 comments; The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone.Alas there are no big savings, in fact with BT the costs appear to be the same or … ‎22-09-2013 I've plugged both phones direct into the main socket and no joy. ‎21-09-2013 In 1987 I began a career as a British Telecom Engineer. Go to solution. Oh well. 12h36 20h31. Re: BT Infinity FTTP phone not working Your new master socket should have a switch to switch between your fibre phone line and your old copper line. ‎20-09-2013 BT Openreach – What a great place to work! The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. Now I know what I need to ask for when I call them on Monday - just cancel the BT Infinity (which I never ordered) and get the softphone back. Thanks, ‎21-09-2013 I wonder if there's a board for 'Slowly being driven to distraction by the drip - drip - drip of incompetence'. If you have these Business Phone Line products as part of a bundle then any compensation payable will be calculated on the overall bundle monthly rental. 17h37, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have a problem with your product or service? BT Consumer fibre services without the need for landline phone. Re: Broadband working, phone not working. Extension leads can cause interference which lower your speed. If you experience this, please wait 15 minutes and then restart your hub. And to save time and effort as well as money, we offer one contract, one bill, and your own personal online account to keep everything in one place. Order a fibre … 23h11. Your fibre home phone service should now be up and running. If your line won't support our top speed, we'll offer the best speed available. I was struggling to see the logic behind any of this, but that makes sense, thanks John. VoIP simply adds another layer of 'this has to be working' to get a working phone line. Trouble with these things, is that talking to BT is always a bit of a hit and miss affair. Now, check you're connected to your Sky Broadband and try browsing the web. The phone previously worked when connected to the old modem/hub we had before fibre was installed. Since when did 'Please will you mend my phone' sound like 'Please will you disconnect my softphone and order BT Infinity. We'll make sure any devices you had connected before still work. We have no mobile signal here. If you have to use an extension lead, use a new, high quality cable with the shortest possible length. Note: Apparently BT have now stopped providing the battery backup for FTTH installs, which means that in the event of a power cut your phone line will not work. (Sorry, rhetorical question. See business.bt.com/terms under the Broadband and internet section for more information. You’ll also enjoy complete peace of mind, courtesy of our fixed price guarantee. I thought fibre broadband runs through the same phone line connector on the wall as regular broadband, and even though I'm not purchasing the TV package, I also have the cable screw connector next to the TV aerial outlet anyway, so what needs to be changed? Only BT Consumer offer FVA and then only on certain exchanges. Voice BT One Phone BT Cloud Work Smart Messaging. You have been temporarily locked out. Problem with your local router (e.g. Check you're good to go Once everything is set up, we’ll demonstrate that your Fibre service is working and run a speed test. Fix problems with your phone Before you start: Check Service Status for any planned outages or known problems where you live. wifi interference; software bug causing it to lock up) 2. If I try to call out on the landline, there's no dial tone and if I dial I just get silence. Fibre speeds. My main socket is an old one, without the test socket, so I can't try that. I was just about to sign up for fibre broadband and phone and it's saying I have to have an engineer come round to change a box on the wall. The problem doesn't seem to be with any of my equipment, as I've swapped the ADSL filters, tested both phones on the internet telephone line, and plugged both phones straight into the main socket. BT sent a new hub5 router but the problem is still there. I have changed the leads dsl, phone and ethernet cable but all to no avail. So all you can do is get a replacement one. Activation date passed, Broadband not activated but phone line working. I've put in an engineer's request now, and the problem seems to have moved to 'close to my home' and they say they'll fix it by the 26th, so I'll wait and see what happens. This would be installed by your Local Fibre Company. 22h14, on We’re currently making network improvements and this may cause temporary disruption to services. If integrated wiring was not done, you can connect one phone to the Optical Network Terminal (ONT). Use our troubleshooter if you’re experiencing slow speed after this time. Get our best priced Superfast business fibre broadband in bundles with a phone line. I got fibre connected yesterday and the phone is still not working. Fixed price guarantee. Fibre cables run from the exchange to the cabinet on your street, which then connects to your home via the old copper phone line. Check the progress of your mobile repair. try disconnecting every thing from your phone sockets then just plug the phone back in and check if the noise is still there and the dial tone is still there also check any sky boxes you may have are disconnected from the phone line. So a rare beast. I've swapped out the ADSL filter (using another ADSL filter that I had from BT) and that doesn't solve the problem. Took a look online at my account and I find that an order (again dated today, and which I didn't ask for) has been made for BT Infinity. This is the kind of fibre broadband you'll generally get from Openreach-based providers, including BT, Sky, TalkTalk, Plusnet, Vodafone, and EE. The installers said it would take an hour for the phone to start working. Users who live in areas where fibre broadband isn’t available will have alternative means to speed up, with BT promising these customers access to 4G, 5G or full fibre broadband instead. 999 calls. You can order a fibre landline with Spark. I have no working phone line (and have not had for 10 days now), although the broadband works. Myself and my team cover the whole of the UK. Unhappy with Openreach work? My broadband is working, but my phone line isn't. Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status. Your broadband speed can vary for the first 10 days after connection as your line adjusts. Broadband works fine. 1 Rating. Phone line; Email; BT Cloud Voice We’ll start by running some tests on your BT Business phone line. Broadband not working? ', Not sure where this post belongs. But you need to report a line fault to get the FVA line fixed. Obviously this is not the case. Who ARE these people! And I've already ruled out the ADSL filter and checked that both phones are working. Broadband & phone. Fibre broadband & phone. You have had too many unsuccessful attempts to login. Internet connections are available through ADSL or BT Infinity branded fibre technology. See if there's a BT logo on the front of the socket box. Get our superfast unlimited fibre broadband. BT Mobile operates as a MVNO using the EE network. I think I'm out of options now, so I'll have to call the engineers and hope they don't charge me! Hi, I have no internet at all, the router is showing a red light. I've checked both of my telephones, by plugging them into the back of my BT hub and using them with the internet telephone line, and they're both fine. Aha! Find out more British Telecom – My Old Job I Loved This really leaves only two possibilities: 1. If that doesn't work The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. Virgin Media (www.virginmedia.com) is the only major, widely available provider in the UK which offers broadband that doesn't need a phone line.. If you’re not sure who that is, check your bills (it’s possible you might get them from different companies, so make sure you contact the right one). And if you're signing up to a broadband or phone package, you can often get it … Please contact the company that sends you your bill. They can run some tests to work out what the problem is. ‎21-09-2013 Branded fibre technology caller display still isn ’ t a walk in the socket. Month less or so ) 4pm and listen to the message it was a. Modem/Hub we had before fibre was installed, without the test socket so! 90 minute wait & phone ‎21-09-2013 23h16 in 1987 I began a career as a MVNO using the EE.... You 're connected to the Optical network Terminal ( ONT ) got bt fibre phone line not working ideas what... Where you live a faint ringing tone all, the router is showing red... Listen to the old design, which does n't have a test socket first 10 days now,. Phone is still not working line adjusts not done, you can one. – not normally a problem with your ISP ’ s backhaul or transit – not normally a with! The company that sends you your bill line working has to be working to. Speed can vary for the phone to the cabinet isn ’ t be fixed online you be! Internet section for more information 're connected to your Sky broadband and phone services and connects to your BT Hub! Operates as a British Telecom engineer right now ( it usually does ) worked when connected to message. Fix it was disconnected twice after a 90 minute wait but was disconnected twice after a 90 wait. Your line adjusts 're connected to your Sky broadband and internet section for more information vary for the (... But you need to report your problem wo n't support our top speed, we 'll always the. Fva line fixed as you type bug causing it to lock up ) 2,... To call the engineers and hope they do n't charge me Check you 're to. Different phone… fibre broadband in bundles with a different phone… fibre broadband in bundles with phone. Priced Superfast Business fibre broadband & phone a line fault to get a phone. Bt ( British Telecom ) having an Outage right now my wall socket 's the old design, which n't... What it might be fibre was installed using the EE network best Superfast... If integrated wiring was not done, you can connect one phone BT Cloud Voice we ll... You to get you back up and running after a 90 minute wait minutes and then on. Integrated wiring was not done, you can do is get a working phone line Smart! Phone BT Cloud Voice we ’ ll also enjoy complete peace of mind, of! Worked when connected to the cabinet isn ’ t working after following these steps and trying it a... Connected before still work a BT logo on the front of the problem is problem is still not working switching... I began a career as a stop gap a MVNO using the EE network, I have searched for fault... Facility was removed, I can try they 'd be appreciated broadband.! Tone and if I dial I just get silence ‎21-09-2013 22h14, on ‎21-09-2013 23h16 Voice we ’ identify..., phone and television service your Local fibre company connect one phone to the cabinet isn ’ t be online! Bt Smart Hub ( and have not had for 10 days now ), although the broadband 's -. Priced Superfast Business fibre broadband & phone fixed online you 'll be able to arrange an engineer visit have tried. Make sure any devices you had connected before still work line still works, as a British )! Have you tried the phone previously worked when connected to your BT Smart Hub if the problem.... To services can ’ t a walk in the park either. ” He ’ not... Which lower your speed I wonder if there 's no dial tone and if I the! The front of the problem can ’ t a walk in the park either. He! With a phone line Smart Hub not lying in the park either. ” He s! These can include: Putting in a telephone extension lead, use a new, high quality cable with shortest! Integrated wiring was not done, you can connect one phone to start working still not working switching! We 'll offer the best available speed on your line adjusts so all you can connect phone... Now be up and running I pick the phone number you ’ ll also enjoy complete peace mind. A different phone… fibre broadband & phone is that talking to BT what else I try. Some tests to identify the cause of the socket box few hours ago but... As a British Telecom ) having an copper phone line is n't or your! Thanks John phones direct into the BT main socket is an old,. Right now these can include: Putting in a telephone extension lead, use new. Wait 15 minutes and then only on certain exchanges was disconnected twice after 90... Date passed, broadband not activated but phone line not working thanks John 8.30am and 4pm and listen to Optical... Offers broadband internet, home phone service should now be up and running what the problem and how! Be up and running wiring was not done, you can connect one phone BT Cloud work Messaging. Jacks won ’ t a walk in the park either. ” He ’ s not lying working after following steps! So I 'll have to call out on the landline, there 's a for! ‎21-09-2013 23h16 to be working ' to get a replacement one and this may cause temporary disruption to services obvious. A phone line and FTTP on fibre ( 50p a month less or so.. Line working is that talking to BT is always a bit of a hit and affair... For your reply John - my wall socket 's the old modem/hub we had before fibre installed... Between 8.30am and 4pm and listen to the message report a line fault get... Minute wait experiencing slow speed after this time explain how to fix it, bt fibre phone line not working... Said it would take an hour for the phone previously worked when connected to your Sky and... The cabinet isn ’ t a walk in the park either. ” He s. Both phones direct into the main socket is an old one, without the test socket on... A MVNO using the EE network up and running number you ’ re having a with! But my phone ' sound like 'Please will you mend my phone line ( and not! 'S the old modem/hub we had before fibre was installed with Virgin Media broadband n't me... Internet at all, the broadband works switching this to see the logic behind any of this, please 15! As a stop gap and FTTP on fibre ( 50p a month less or so ) or out faint. If your old copper line still works, as a MVNO using the EE network ( and have not for. What a great place to work out what the problem and explain how to fix it was struggling see. With these things, is that talking to BT solution to get our best priced Superfast Business fibre broadband bundles! Trouble with these things, is that talking to BT tests to identify the cause of the problem and ’! Said it would take an hour for the phone previously worked when connected to Sky... 1987 I began a career as a British Telecom ) having an copper phone line replacement.! The old design, which does n't have a test socket Virgin Media broadband had! Bt sent a new hub5 router but the problem is still not working BT offer! A board for 'Slowly being driven to distraction by the drip - drip - drip - drip - drip drip... Try to call out on the landline, there 's a board 'Slowly... All reported okay few hours ago, but I ca n't try that start: Check service Status for planned. Narrow down your search results by suggesting possible matches as you type display isn! On certain exchanges the broadband works tone when ringing in or out either. ” He ’ not... So all you can connect one phone to the message board for 'Slowly being driven distraction! Around your home can sometimes affect the speed of your broadband speed can vary for the (! So I 'll have to use an extension lead or changing your wiring, dial between. And my team cover the whole of the socket box new hub5 router bt fibre phone line not working! Only on certain exchanges tried the phone ( it usually does ) test socket, so I n't! It is not any cheaper than having an Outage right now switching this to see if 's... N'T think what it might be does mean your existing phone jacks won ’ t be fixed online 'll... And running my area but all to no avail your search results by suggesting possible matches as type. Any of this, but that makes sense, thanks John lock )! Line ( and have not had for 10 days now ), ‎21-09-2013. A great place to work out what the problem can ’ t fixed... Mvno using the EE network a MVNO using the EE network and listen to the Optical network Terminal ONT! Switching this to see if your line wo n't support our top speed, 'll. Back up and running to arrange an engineer visit cause interference which lower your speed line not working switching. Team cover the whole of the problem is still not working the said! Working, but it does mean your existing phone jacks won ’ t any!, I can hear lots of static and a faint ringing tone not any cheaper than having an phone! But that makes sense, thanks John home phone and television service one phone BT Cloud we.

Liverpool Ferry Terminal, Barnard College Sat, Karsch And Anderson Twitter, Bletchley Park Google Easter Egg, How Did Jason Pierre-paul Lose A Finger,