I am very upset that the process is this difficult…. The amount of time you have to cancel will depend on the products you ordered; if you don’t see a “Cancel Order” button, please contact us. Instacart is an on-demand, online grocery delivery service that pairs users with a personal shopper who finds their food and household items at local stores, then delivers it all right to their door. Fortunately, it isn’t hard to cancel your Instacart order. Your email address will not be published. To cancel your order, view your order within purchase history and click the cancel order button. Instacart charges customers the base price of groceries (with no individual item markups), but charges a service fee and delivery fee for every order. Then, select the reason for cancelling and click Cancel Order. To cancel an order in the app, the process is pretty simple. If you have a question about your order once you unpack your items, please contact Instacart’s Customer Happiness Center by email at help@instacart.com or by phone at 1-(888)-2-INSTACART … Grubhub Tipping: What’s a Fair Amount to Tip Your Driver? On the Order page, select Cancel order When you cancel an order during the shopping or delivery processes, you may be charged a cancellation fee of up to $15. After you get your refund approved, you can expect to … Log in to help us get you to the right help quickly. Or Instacart can do what Lyft does and make the default rating 5 stars. If you want to return an item that you received through your Instacart order… Once you have submitted your order, an Instacart shopper will get to work finding your items in the store. If Instacart chooses to combine two batches, it should be their responsibility to let customers know … Tap “Cancel order” to cancel the order, and then wait again for confirmation. Please contact Instacart Customer Support to cancel your order. The app lets your browse through items available from popular local stores in your area, pick items you want, and provide instructions for your shopper on produce preferences or what to do if an item is out of stock. Tap the order you’d like to cancel, and from there you’ll be given the option to “Cancel order.”. If you order your food ASAP to be delivered in a two-hour window, however, you might need to act quickly to cancel the order before your shopper gets to work. How refunds work on Instacart. There is no charge for keeping an account open with us. If a customer doesn’t rate, it would be assumed that it was a 5-star order. In most major markets, Instacart offers a guarantee of two-hour delivery, so these shoppers often get to work finding your items quickly. On a computer, the process is similar and you just need to find the Account menu on their website platform. Find the order you want, tap that, and you will be taken to a page where you can review the order or, if in time, cancel it. Required fields are marked *. For faster assistance, be sure to include the name on the account and the login email address or phone number. NOTE: It’s important to wait once you tap to ensure that the order was canceled properly – if a shopper has begun since you started the process, it might not go through effectively, and you need to wait for the confirmation. If it is available in your city, you'll see it as an option in the menu of … Save my name, email, and website in this browser for the next time I comment. Note: GE/Haier appliances, Google Play and iTunes codes, floral items, caskets, and e-vouchers are ineligible for online cancellation. This order … (Users are automatically enrolled in auto-renewal unless they select otherwise.). 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