This database is a collection of complaints about consumer financial products and services that we sent to companies for response. The information requested will allow us to provide access to the secure, web-based portal for company-authorized individuals. In September 2011, the Consumer Financial Protection Bureau (CFPB) issued its Company Portal Manual (Manual). The Portal allows financial institutions to view and respond to complaints in the CFPB consumer complaint database. At that time, the Portal was enabled to take consumer complaints about credit cards and provider resources for distressed homeowners. The consumer is notified through the portal that a response has been provided and he or she is invited to review and evaluate the company’s response by logging into the secure consumer “ portal” or calling the CFPB’s toll-free number. CFPB Company Portal Ex. The CFPB calls the consumer complaint portal's presentation the "Company Portal Manual." We can use this to silently push any modern app from the public store, including the Company Portal, to the end-user’s Windows AAD joined (or Domain Join + AAD registration) 10 device. Currently, the CFPB is taking online credit card complaints through its home web page. consumer financial products and services. One of the ways Consumer Response has sought to leverage technology is by developing and making available a portal.
The portal serves as the primary interface between Consumer Response and companies. Learn more.
The Manual gave instructions on the use of the special access portal, known as the Company Portal (Portal). The CFPB strongly recommends that companies using the portal use one of the supported browsers listed above to avoid the technological challenges associated with unsupported browsers. Last year, we notified you about the Company Portal Manual (Manual) issued by Consumer Financial Protection Bureau (CFPB). Things to know before you use the database. On Thursday, March 3, 2016, the CFPB incorporated feedback from CBA members and revised its Company Portal Manual for financial institutions using its consumer complaint portal. See screenshots, read the latest customer reviews, and compare ratings for Company Portal. The manual describes how we supervise and examine these companies and gives our examiners direction on how to assess compliance with federal consumer financial laws. The Manual can be found in the Documents tab in the Company Portal Training Center. 5. The Portal allows financial institutions to view and respond to complaints in the CFPB consumer complaint database. piration Date: 06/30/2022 . Company responds to the consumer and the CFPB via the Po rtal. At that time, the Portal was enabled to take consumer complaints about credit cards and provider resources for distressed homeowners. 6. Essentially, the Company Portal is designed to enable financial institutions to view and respond to complaints submitted to the CFPB by consumers. The CFPB Company Portal Manual describes how the complaint system is envisioned to work. 8. Through this portal, your company can view and respond to … To print, please return to the document and use the Print icon (if available), or right-click over the page and select Print. The Manual gave instructions on the use of the special access portal, known as the Company Portal (Portal). CFPB invites the consumer to review and provide feedback about the company’s response by logging into the secure Consumer Portal or calling the CFPB’s toll-free number. With these complaint form enhancements, the CFPB is making updates to the organization of products and issues. Download this app from Microsoft Store for Windows 10, Windows 8.1, Windows 10 Mobile, Windows Phone 8.1, Windows 10 Team (Surface Hub), HoloLens. Getting started Requesting access To request access to the portal, email CFPB_FIassistance@cfpb.gov with your company name and the name, The CFPB also said it is consolidating the current 11 complaint forms into a single, dynamic consumer complaint form.
CFPB invites the consumer to review the company’s response by logging into the secure Consumer … The CFPB has released an updated version of its Company Portal Manual that describes the operation of the portal through which companies can view and respond to consumer complaints submitted through the CFPB’s complaint system (which the CFPB plans to expand beyond complaints about credit cards and mortgages to include complaints about other products such as deposit accounts.)
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