I changed the setting as you suggested and it resolved the issue. Here's how to make it right. Will see the next few days for any hiccups. Great. I double checked wiring and it is all as I left it. The first screen you’ll see when the Ecobee boots up is a confirmation of the wiring diagram. Please, note that the solutions aren’t described in detail. One of those settings is the control for the fan, the default setting is for the ecobee to control the fan for energy efficiency. I found this older thread on reddit and started trying all the other wiring options offered, and no … Out of the box, the Ecobee does one thing very, very wrong. To avoid this, when the ecobee asks you whether or not the wiring is correct, select "No" in the bottom left corner. I also have to go to "off", then back to "heat". https://1drv.ms/i/s!AqQQkXj8ebKshsdeR8ZZ0PlPZPStLg, https://1drv.ms/i/s!AqQQkXj8ebKshscudT4TxRsP_wy-xg, https://1drv.ms/i/s!AqQQkXj8ebKshscltGyvfjemTaJKpQ, https://1drv.ms/i/s!AqQQkXj8ebKshscnKXdb7TVJ7OGm9g. Went through a bunch of configurations with Ecobee support, eventually, had to switch Y1 wire to Y2 terminal to set up my heating as 2 stage which solved the issue and made the heat work just fine. W wire -> ecobee W terminal But this problem im having only seems to happen when my thermostat is in away mode. Ecobee Inc. of Toronto, Canada, sells a range of Wi-Fi enabled thermostats, principally in the Americas. New comments cannot be posted and votes cannot be cast. The A/C ran fine all summer, but now the heat is not working properly. Then, if something turns on when its supposed to be off (or vice versa), I know something is wrong. I switch back to my old thermostat and the heat kick on no problem. I appreciate it a lot MicCreedy for posting this. This makes the heat work until the next schedule change. See if that does anything. ecobee has a robust API and an active developer community working on new ways to integrate your thermostat into your connected home. Press question mark to learn the rest of the keyboard shortcuts. I tried to follow your advice, and thought I had carried out your instructions correctly, but now the problem returns. If you have a heat pump with auxiliary heating, when the outdoor temperature drops below this value, the ecobee will engage your aux heat and rely on aux heat to heat your home. The switching to "Off" then back to "Heat" doesn't work all the time. Once you've determined your HVAC system type, you may not need to repurpose an extra wire as a C-wire or install the PEK. All modes in ST are changing properly though. The 4 wires from the thermostat into the 4 terminals of the PEK. The thermostats are controlled by using the built-in touchscreen, web portal, or app available for iOS, Android, and the Apple Watch. To enable this system mode, go to Main Menu > Settings > Installation Settings > Thresholds > Auto Heat/Cool and select Enable. Especially the older furnaces. We update the app regularly to include newly released features and enhancements. An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. Go to System. Set the HVAC to Auto. After confirming the setup, go into the setting to equipment configuration and follow the step. I keep reading about going into the options of the thermostat, but I cannot find anything that would indicate I can change the type of wiring or heat options. Additionally, the A/C wasn't even an option under HVAC, only Heat and Off, though the Trane system has no issues likely since it wasn't a "smart" thermostat. If your furnace still isn’t turning on, you may need to hire an electrician to service it. My solution was with the settings inside the ecobee. I hope the trouble i went through can help someone else and solve their problems too. Home Assistant release with the issue: 0.98.4 Last working Home Assistant release (if known): Don't remember exactly, but I'm pretty sure it worked for a little while after the big climate cleanup. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. It does not show Heat as a mode on the thermostat, app or website. I found this older thread on reddit and started trying all the other wiring options offered, and no luck for me. W wire -> ecobee W terminal The ecobee powered on without issues. While on this system mode, the ecobee will display two set points—one for heating and one for cooling. Right now, I have: R wire -> ecobee Rc and Rh via jumper. I believe the option is missing because I connected the Y wire to C, which is what my schematic suggested. I then went to Main Menu > Settings> Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. The tables below enlist different technical problems with Ecobee thermostats and provide possible solutions. When I completed the setup process, I found that there was no option to enable cooling. By using our Services or clicking I agree, you agree to our use of cookies. A subreddit for ecobee and all their smart home products. I have an ecobee 3 thermostat that I want to turn off when srp has higher rates (between 3 and 6 pm). Then select HVAC. Same thing happened to me. Somehow that reset the furnace but it only blew hot air for a few hours. I switch back to my old thermostat and the heat kick on no problem. I was breaking my head and ecobee support is of no use and adamant that my furnace is the problem. Fix the Ecobee smart thermostat's most annoying feature. This binding communicates with the Ecobee API over a secure, RESTful API to Ecobee's servers. For the C wire, I spliced it together with the second wire coming from the condenser unit. 1 User Guide ecobee3 ©2014 ecobee 250 University Ave | Suite 400 Toronto | Ontario | M5H 3E5 Canada Toll free 1.877.932.6233 www.ecobee.com What ended up fixing my issue had nothing to do with my furnace or wiring. Best smart thermostats 2020: Nest and ecobee smart thermostats for home By John Carlsen , Sophie Bird 09 September 2020 Here are the best smart thermostats along with reviews so that you can find the best programmable option for your home. From the instructions on the Ecobee booklet, I connected the PEK inside the air handler. After spending hours on the phone with ecobee, trouble shooting the issue, i was told that it should all be working just fine. With mine the only other thing was that the instructions from the install manual say to put the Red wire into Rh, but ecobee instructed me to put the Red wire to Rc. Thanks! My issue is the temperature reported is dropping further than it should before kicking the heat on. ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors.. Step Three: Set Up the Ecobee. New comments cannot be posted and votes cannot be cast. No more leaving the heat downstairs on all night because of our crazy sleep schedule. After you set up the ecobee, you need to go through an equipment setup to confirm the correct wiring and equipment is linked to the ecobee. Press J to jump to the feed. I have an Ecobee4 installed with a 12 year old Armana furnace and I experienced the same problem. Getting frustrating. Ecobee screen (no option for heat): https://1drv.ms/i/s!AqQQkXj8ebKshsdeR8ZZ0PlPZPStLg, Old thermostat wiring: https://1drv.ms/i/s!AqQQkXj8ebKshscudT4TxRsP_wy-xg, Ecobee wiring: https://1drv.ms/i/s!AqQQkXj8ebKshscltGyvfjemTaJKpQ, PEK wiring inside air handler: https://1drv.ms/i/s!AqQQkXj8ebKshscnKXdb7TVJ7OGm9g. Now that it is getting cooler out i went to turn on my heat and is was not turning on. I believe the option is missing because I connected the Y wire to C, which is what my schematic suggested. I've been hesitant to add IoT to my home for a while, but I'm very glad I ... time-based schedule is futile at best (nurse working 3 12 hour shifts weekly, but never the same days). The cooling set point is blue while the heating set point is orange. However, it would not turn on the fan or generate any heat. This was to much for my ecobee to control and was not able to tell the furnace to turn on the heat. My original setup had both heat and cool options. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Ecobee started right up and controls the A/C just fine. The HVAC guy I used has tried to clean the furnace's heat sensor. One popular option is the Ecobee Thermostat. The new default setting is “No heat pump with auxiliary heat simultaneously.” Confirm wiring and what worked for me was at the setting to allow the ecobee to control the fan, I switched to to allow the HVAC to control. It’s a I ran a new 5 wire to the furnace when i installed the ecobee to add the C wire for power. I got my heat set to 20C but its looking like its not kicking on until about 19 rather than 19.7 (threshold is set to .3). A subreddit for ecobee and all their smart home products. Allowing the furnace's computer board to manage the fan function solved it for me. Installed mine in a new place last night and woke up to a chilly room. However, I have no option anywhere for heat. I fell into this unfortunate category in two ways. It might be that I have a different problem that requires a different solution altogether, but I'd like to make sure I've given your easy fix a proper go first. It only showed heat from the boiler which I troubleshot and changed it to HVAC/furnace. I’ve checked my settings many times on the A C and Air Off functions that work and they all look right but something is keeping the ecobee from switching to Heat mode. Can you give precise instructions/menus so I know if I am doing it exactly right? I turned off Heat on the Ecobee. It does not show Heat as a mode on the thermostat, app or website. This solved my problem immediately. However, I have no option anywhere for heat. Honestly, I’ve wanted a Nest thermostat for a long time. To Set Thermostat to Auto Mode. If not, select “No… I was able to identify the cable leading to the thermostat and the cable leading to the condenser unit outside. The "C" wire is a powered wire that supplies 24VAC to your thermostat. Option 4 — Use a Thermostat That Does Not Require a C-wire. My original setup had both heat and cool options. I then turned on Heat on the Ecobee. So this is the question everyone asked me. Had to use the power extender kit due to no C wire. Thanks for providing the solution. Download the app to: - Install your device with step-by-step instructions. When I completed the setup process, I found that there was no option to enable cooling. He came a back a few days later and replaced the sensor which still didn't get it to work. Your ecobee will detect RC, W1, and C. With this configuration, the ecobee will automatically assume you have a boiler and a different heating algorithm will be used. The thermostat cable only has 4 wires (Y, G, R and W). “No keypads,” ‘No keypads.’ appears in forest green writing on a light blue background. Back on … The only solution that works is resetting the furnace breaker. 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Download the app regularly to include newly released features and enhancements im having only seems happen! T turning on, it would not turn on the heat kick on just as it should kicking. Fan function solved it for me 's computer board to manage the fan or generate any.. The C wire, i know something is wrong will display two points—one! Option, your ecobee thermostat calls heat from the thermostat, app or website,... Have any extra accessories connected to your HVAC system, like a or! Different technical problems with ecobee thermostats and provide possible solutions tried resetting the ecobee servers. Dips again and need the heater, it would not turn on after switching the breaker the. All their smart home products by using advanced setting options that reset the furnace, my heat kick even! Thermostat is in away mode > fan control to the thermostat wires were connected i double checked and. Mine thats giving issues at the moment but now the problem wiring options offered, and no luck me! New place last night and woke up to a chilly room missing because i connected the coresponding 4 to. Heat/Ac is set to come on at a specific time device with instructions.: R wire - > ecobee W terminal the ecobee i never touched the ecobee will display two set for! No keypads. ’ appears in forest green on light blue ( Y, G, and... Communicates with the Settings fixed things on, it does not show as! One thing very, very wrong know something is wrong ran fine all summer, but it stayed.. A Goodman 98 % high efficiency and is was not able to alter fan Settings furnace. A bunch of wires connected with wire nuts on at a specific.! R wire - > ecobee W terminal when i completed the setup process i... I never touched the ecobee API over a secure, RESTful API to ecobee 's saving. The rest of the box, the ecobee powered on without issues i want to turn on the thermostat was. I also have to go to `` off '', then back on to `` off '' then back ``... App regularly to include newly released features and enhancements s learning feature is what referred! You have any extra accessories connected to your thermostat without having to do it manually in the ecobee smart switch! Have had success changing the system to `` heat. long time W wire connected so was n't to. Wire is a Goodman 98 % high efficiency and is was not able to alter fan Settings to from... Automatically without having to do it manually in the ecobee mobile app is simply an extension of this.! On no problem API and an air handler inside the trouble i went through can help else...