This was supposed to be a personalised hamper instead its bits and bobs arriving at different times, completely ruined the gift. Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. Highly recommend. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. He was helpful knowledgeable and appropriately humorous. Due to the incompetence i have been informed that now it wont be with me today through no fault of my own. From their lack of solid return policy to their bad customer support, it Ile never go in this shop again walked in greated by the vile people who work on the make up stands my friend walked past a woman member of staff and was called a weirdo with other members of staff laughing we walked straight out advise people not to use this shops disgusting bully’s who there have working for them, Dreadful experience will never shop with them again! Buy elsewhere ! Have Purchased Canada Goose from Flannels, guess what, they come with covers. As a result, the merchant said that I paid the money to a third party and would not refund it to me. I bought a down jacket at her house, but It turned out to be leaky. Learn about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. Reviews Harvey Nichols Shopping online has lots of benefits. He was helpful knowledgeable and appropriately humorous. Reviews from Harvey Nichols employees about working as a Customer Service Representative at Harvey Nichols. There is no way I can give them less star. Harvey Nichols has been loved by fans of it brick and mortar department stores, yet after they have gone online, they have gained a lot of negative impressions. Never buy anything from them. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Thank you for taking the time to give us your feedback. I just bought a bag of about 2 weeks ago. A free inside look at company reviews and salaries posted anonymously by employees. I've had better service from prymark! Highly recommend. It's been two days since they received it, I sent mails for two days straight to know what was happening since I haven't been notified of anything concerning the return, but still have no answer nor update on my return.Order : GE729680464GB, Terrible experience ordered some gucci trainers through their sitePayment was taken Received confirmation Then after a few hours received an email saying that the order had been cancelledResulting in me having to chase my money and when i would get it back. These aren't cheap Items. I liked that my role was customer service based, as i … However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Recently initiated a return. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Harvey Nichols first and last customer, should have read the reviews. Bought a product that i thought i wanted. All rights reserved. I NEVER WILL AGAIN - BEWARE, absoloutly shocking recieved 150ml of bleu de chanel empty bottle despite photos they have dismissed i have contacted paypal to resolve and trading standards young girl who contacted me had such a cocky dont care attitute 115 pound present and they dont give a dam appauling. Item arrived within 1! My co-workers were very welcoming and helped me as i was new too the role. Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter....what a joke! It's been two days since they received it, I sent mails for two days straight to know what was happening since I haven't been notified of anything concerning the return, but still have no answer nor update on my return.Order : GE729680464GB, Terrible experience ordered some gucci trainers through their sitePayment was taken Received confirmation Then after a few hours received an email saying that the order had been cancelledResulting in me having to chase my money and when i would get it back. No customer service nothing I hate it. I placed an order online to collect in the Edinburgh store. Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter....what a joke! I got my cream with the box mangled (the jiffy bag was too small for the item) and no gift box. Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. He should really be applauded for this. I can only speak for their US online service but first time ordering with them and beyond satisfied! 18 Harvey Nichols reviews. © 2020 Trustpilot A/S. 14 Harvey Nichols Sales Consultant interview questions and 7 interview reviews. First off, you don't have to worry about standing in long queues to pay for your purchase or test the clothing you want to buy. I liked that my role was customer service based, as i … - I've been following this for weeks now and am hundreds of pounds out of pocket. I definitely won't be going back. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. on arrival it looked awful, so sent it back the next day. I ordered some Christmas gifts which I specifically added they were to be delivered in one delivery in a gift box, firstly they have not delivered yet, secondly they will be delivering in various parcels and thirdly some of the items are out of stock and they will not allow for a substitution. 4 reviews for Harvey Nichols, 4.0 stars: “Have visited many times and it has interesting range of luxury products. I have order a leather jacket and have not received my item. received the refund less than a week later. Unfortunately I was not able to purchase the item I chose as it was reserved for a private client. Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. I interviewed at Harvey Nichols. Show some love Click the heart to save your favourite pieces to your wishlist. received the refund less than a week later. I definitely won't be going back. These aren't cheap Items. Harvey Nichols first and last customer, should have read the reviews. As a result, the merchant said that I paid the money to a third party and would not refund it to me. I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Harvey Nichols stores You will find Harvey Nichols stores in Knightsbridge, London, Leeds, Edinburgh, Birmingham, Manchester, Bristol, Dublin and a Beauty Bazaar at Harvey Nichols’ store in Liverpool. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Harvey Nichols has collected 25 reviews with an average score of 2.36. Item arrived within 1! Application I applied online. Poor service, very disappointing. Poor service, very disappointing. My product was due to arrive today and it wasn't in the packaging i paid for. 2 days after placing the order I received an email saying that the item I wanted was out of stock and it would be at least 2 weeks before it was back in stock! Managed well at most part. Luxury department store, Harvey Nichols, offers designer fashion, beauty, food & wine both online and in-store including Knightsbridge, Leeds & Edinburgh. 224 Harvey Nichols reviews. Thank you Harvey Nichols for messing the whole thing up and ensuring that it is Impossible to speak to anyone to try to resolve.... how far this company has fallen. The customer service was not familiar with the business and didn't know what it was. Ordered Christmas Presents on the 26th Nov, received notification on the 28th Nov that order was on it's way... still not received items. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.Why let innocent consumers pay for all thisWhy let innocent consumers pay for all thisWhy let innocent consumers pay for all thisAnd I spent hundreds of RMB to call customer service for customs clearance procedures. There is no way I can give them less star. business day from England to NYC, was in perfect condition, came in fully recyclable packaging, and I got an awesome deal on it. As a result, the merchant said that I paid the money to a third party and would not refund it to me. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. It was around 20 minutes and was made to feel comfortable from We resolve questions My co-workers were very welcoming and helped me as i was new too the role. A free inside look at company reviews and salaries posted anonymously by employees. Would use the company again. As a result, the merchant said that I paid the money to a third party and would not refund it to me. I wish I had never used them. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. Interview One interview asking questions about the experience you had in retail and about customer service. Ordered Christmas Presents on the 26th Nov, received notification on the 28th Nov that order was on it's way... still not received items. I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. Worse and awful service today at Harvey Nichols cafeteria, the most unprofessional staff, they make you wait 15mins to seat you in a table, when the cafeteria is almost empty, they ignore you and pretend to be busy so someone Great products and great service! It also relieves you of the stress to drive down to your favourite grocery shops or boutiques to get all your supplies since most outlets now have online an online presence. I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. Will be going back to Flannels. It’s a headache for me since I purchased a bag by mistake from them. Easy to reach The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. I can only speak for their US online service but first time ordering with them and beyond satisfied! I ordered some Christmas gifts which I specifically added they were to be delivered in one delivery in a gift box, firstly they have not delivered yet, secondly they will be delivering in various parcels and thirdly some of the items are out of stock and they will not allow for a substitution. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Got some earring from Missoma as a present. I thought I would be safe buying from a place with this reputation but I was wrong. I got my cream with the box mangled (the jiffy bag was too small for the item) and no gift box. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Worse and awful service today at Harvey Nichols cafeteria, the most unprofessional staff, they make you wait 15mins to seat you in a table, when the cafeteria is almost empty, they ignore you and pretend to be busy so someone else can come serve you, it takes 15 mins to make a coffee never mind ordering food or snack at the cafeteria side, the waiters are rude and never once apologised for the delay and lack of … Thank you Harvey Nichols for messing the whole thing up and ensuring that it is Impossible to speak to anyone to try to resolve.... how far this company has fallen. !Cheese straight out of fridge,no oatcakes ...had to ask staff.£10.00p charge.Standard awful.Do not visit. “The Customer Service Centre deals with all telephone and email enquiries in Harvey Nichols across the UK and Dublin. The customer service was not familiar with the business and didn't know what it was. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! Buy elsewhere ! Ordered online twice recently, bought and paid for both items only to be told several days later that my order had been cancelled as products were out of stock. on arrival it looked awful, so sent it back the next day. Book your tickets online for Harvey Nichols, London: See 403 reviews, articles, and 268 photos of Harvey Nichols, ranked No.446 on Tripadvisor among 2,339 attractions in London. Recently initiated a return. Bought a product that i thought i wanted. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. I have order a leather jacket and have not received my item. I thought I would be safe buying from a place with this reputation but I was wrong. 1. Ordered online twice recently, bought and paid for both items only to be told several days later that my order had been cancelled as products were out of stock. Harvey Nichols: Invisible customer - See 60 traveler reviews, 30 candid photos, and great deals for Edinburgh, UK, at Tripadvisor. I wish I had never used them. I'm still waiting for a response from my email. I NEVER WILL AGAIN - BEWARE, absoloutly shocking recieved 150ml of bleu de chanel empty bottle despite photos they have dismissed i have contacted paypal to resolve and trading standards young girl who contacted me had such a cocky dont care attitute 115 pound present and they dont give a dam appauling. We pass customers through to the relevant stores for specific enquiries and appointments. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Harvey Nichols: Horrible customer service in Missoma - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. I ordered a face cream as a gift for my husband and a Harvey nichols gift box. Can be very stressful on busy day as customers expectations are high from high end company. I'm still waiting for a response from my email. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. There are 8 customers that Harvey Nichols, rating them as bad. Hi there! What’s going on with stock levels online? He should really be applauded for this. If you require assistance or need to get in touch with the customer service department at Harvey Nichols, contact them on the number 0843 208 2306. I bought a down jacket at her house, but It turned out to be leaky. I asked her to hang up and send me an emailNow due to the lack of customs clearance procedures, I can not spend a lot of energy to send this dress, please give me 1000 yuan compensationGive me compensation as soon as possible, reply to me as soon as possible! No customer service nothing I hate it. Harvey Nichols: Nails Inc. nail treatment appalling & dreadful customer service from Harvey Nichols - See 401 traveler reviews, 267 candid photos, and great deals for … What’s going on with stock levels online? Worst ever outlet to buy anything. Have Purchased Canada Goose from Flannels, guess what, they come with covers. I asked her to hang up and send me an emailNow due to the lack of customs clearance procedures, I can not spend a lot of energy to send this dress, please give me 1000 yuan compensationGive me compensation as soon as possible, reply to me as soon as possible! As a result, the merchant said that I paid the money to a third party and would not refund it to me. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Would recommend to London visitors”, “Always a joy to shop there! Free interview details posted anonymously by Harvey Nichols interview candidates. Harvey Nichols: Awful Customer Services - See 401 traveler reviews, 267 candid photos, and great deals for London, UK, at Tripadvisor. Don't use this Company, unless you're prepared to constantly email them, and then receive a negative reply after spending a lot of Money. I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Would use the company again. Harvey Nichols: good customer service - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. They said they raised the issue with DPD and were investigating - that was over 2 weeks ago, 5 phone calls later with a promise of calling me back, Harvey Nichols have not returned calls, now phonelines switched off, I've sent countless emails chasing - basically all i wanted was my package or to replace the order, now I've not even had a refund to rebuy Christmas presents and it's unaffordable to replace without.. Harvey Nichols Head Office 361 - 365 Chiswick High Road London W4 4HS 11/1/2019 Dear Sir or Madam, Re: Complaint Harvey Nichols Customer Order Number 351111366 not received completely I purchased the following items - I've been following this for weeks now and am hundreds of pounds out of pocket. Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. business day from England to NYC, was in perfect condition, came in fully recyclable packaging, and I got an awesome deal on it. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? !Cheese straight out of fridge,no oatcakes ...had to ask staff.£10.00p charge.Standard awful.Do not visit. As a result, the merchant said that I paid the money to a third party and would not refund it to me. I enjoyed working for Harvey Nichols. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. And they just reduced the price 50% now. I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. Terrible customer service and false promises. It’s a headache for me since I purchased a bag by mistake from them. Unfortunately I was not able to purchase the item I chose as it was reserved for a private client. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. Don't use this Company, unless you're prepared to constantly email them, and then receive a negative reply after spending a lot of Money. Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) Excellent service from Harvey Nichols highly recommend them. I've had better service from prymark! Contacting customer service is impossible, emails go unanswered and it's not possible to call to speak to someone as the line is busy and it automatically hangs up! My job required maintaining a level of high quality customer service, Maintaining Will be going back to Flannels. I enjoyed working for Harvey Nichols. Never buy anything from them. They said they raised the issue with DPD and were investigating - that was over 2 weeks ago, 5 phone calls later with a promise of calling me back, Harvey Nichols have not returned calls, now phonelines switched off, I've sent countless emails chasing - basically all i wanted was my package or to replace the order, now I've not even had a refund to rebuy Christmas presents and it's unaffordable to replace without.. Reviews from Harvey Nichols employees about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. Ile never go in this shop again walked in greated by the vile people who work on the make up stands my friend walked past a woman member of staff and was called a weirdo with other members of staff laughing we walked straight out advise people not to use this shops disgusting bully’s who there have working for them, Dreadful experience will never shop with them again! Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I ordered a face cream as a gift for my husband and a Harvey nichols gift box. As a result, the merchant said that I paid the money to a third party and would not refund it to me. This was supposed to be a personalised hamper instead its bits and bobs arriving at different times, completely ruined the gift. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.Why let innocent consumers pay for all thisWhy let innocent consumers pay for all thisWhy let innocent consumers pay for all thisAnd I spent hundreds of RMB to call customer service for customs clearance procedures. 168 reviews from Harvey Nichols employees about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. © 2020 Trustpilot, Inc. All rights reserved. Worst ever outlet to buy anything. Today through no fault of my own today and it was reserved for private. No oatcakes... had to ask staff.£10.00p charge.Standard awful.Do not visit, management, job security, more... Pieces to your wishlist fault of my own mangled ( the jiffy bag too... 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