If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The friends who stayed there said the restaurants were like that for every meal. The beach is soft white sand and gorgeous and there are loungers both with and without sun shade. There were people constantly coming round to see if you want a drink with a big smile, but you could also just go up and get a drink yourself if you wanted to. Now Sapphire Riviera Cancun features five à la carte restaurants, a buffet, a grill and a café. I read many reviews before I left as this was our first trip to Mexico. When we checked in, we could not get rooms together. We skipped the entertainment most evenings, but we could tell the staff put a lot of effort into making the performances memorable for everyone. Dinner choices were few, especially if we wanted to see the shows at night, timing was a little tricky, but not horrible, usually a wait to get a table. Overall the trip was GREAT!!! We went down to the beach for sunrise almost every morning and found it clean and orderly. 2) Javier who works with the Spa team- He was very courteous and kind and talked about the local town and area with knowledge and humour. We very much appreciate your comments that help us to continue improving our facilities and services. Now Sapphire Riviera Cancun: A great welcoming place to relax and have fun - See 10,574 traveler reviews, 9,699 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. Now Sapphire Riviera Cancun (All-Inclusive, Mexico) - Walkthrough and Montage - Duration: 18:29. Continue your visit to www.tripadvisor.com. They served us fresh baked gluten free bread and we had the most amazing gluten free wedding cake there. Check back often for new … It was horrible and the manager needs to learn people skills! You may need to look around for some of the toppings , condiments etc. This includes service to the children. I like to think I take the negative reviews with a pinch of salt but of course, some of them can stick in your mind as you travel towards the resort. One person said one thing, while the manager said another ...it got time consuming and annoying so we cancelled it . One of the greatest assests of Now Sapphire is the wait staff. The service cannot be beat. There’s something for everyon! I rarely waited more than one minutes for a drink even if it was just water.My only complaint is the resort did not enforce the dress codes for a couple of the restaurants. They held our bags for us while we headed out to the pool and wait for the rest of our family to arrive. I reserve special praise for the Entertainment Team. Details coming soon. We really hope to welcome you again in the near future.With kind regards,Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancuninfo.nosrc@nowresorts.com, Sorry for the length of this review but there was so much that could be said.We stayed last two weeks of August 2013 with our son aged 10 - this maybe relevant for the review as the hotel was only 50% occupied. It was cleaned each day and mini-bar restocked each day.Pool - big/clean and warm. There weren't people on the beach haggling you to buy stuff and I wasn't pressured to look at the products they had for the night of the market. So much energy and so friendly to both adults and kids. Ask K_B5759 about Now Sapphire Riviera Cancun, Ask DanielleM845 about Now Sapphire Riviera Cancun, Ask Mkonesny about Now Sapphire Riviera Cancun, Ask DD C about Now Sapphire Riviera Cancun, Not sure why people are complaining - it was great, Ask Colin B about Now Sapphire Riviera Cancun, Ask mrs_jky about Now Sapphire Riviera Cancun, Adults Only and Adult Friendly Resorts in Puerto Morelos, Hotels with Kitchenette in Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 4 websites. 5. However, as I think about what to write, I realise I am going to struggle to find anything negative to write about.The secret to this resort is the incredible hard work ALL the staff put in. My family (all adults) traveled to Now Sapphire Feb.22 to Feb.28 and had the time of our lives. Sapphire Entertainment, Jacksonville, Florida. They're like cleaning Ninja's, you never see them but you know they have been. The secret to this resort is the incredible hard work ALL the staff put in. Now Sapphire Riviera Cancun is the perfect antidote — a fresh, enchanting retreat where your relaxation . Seriously, it's lovely. The #1 rated wedding entertainment company providing DJ, uplighting, social media app, videography & more! My husband and I stayed here, along with my aunt & uncle. Any way they can make our guests stay more enjoyable is their priority. From reading other reviews we felt preferred club was not worth it.Room - Nice/clean/big - Tropical view in block 7. He even got the other waiters to join in on the Ritual. He was courteous the whole week whenever we needed information or help.This hotel is stunning and the staff can not be beat. Miguel was able to put all four couples in the same building. Sapphire Entertainment, Champaign. We are made of stone but still found ourselves wrapped up in their enthusiasm. We will definitely relay the kind words you wrote about Carlos and Javier. In addition there are 5 other restaurants that cater to all tastes. One of them even made me a drink in a carved out pineapple and made a face on it using other fruit. These guys go the extra mile and beyond. We visited the Excellence for a wedding. The beach itself is constantly cleaned and monitored. We are happy to read you enjoyed the live band at the main lobby and the service provided by the staff. We ate there the most often, but if we were there for more than a week I would have been sick of the food. Warmest regards, Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun. * Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. I have stayed at other AI's in Mexico ,Jamacia an DR and Now Sapphire had not only the best food but the best wait staff. They would love to hear that their efforts are being recognized.Playa del Carmen is a great place for shopping, there are many stores where the visitors can find beautiful things.We very much appreciate your comments that help us to continue improving our facilities and services. Never saw a jelly fish and the surf was trash free. The Market Cafe buffet seemed to be open all the time though I presume they must have closed sometime as there was a new, fresh spread 3 times a day. Jonathon at the Market Place was a welcome face every time we ate there and the variety of food,including a section for kids, was phenomenal! Well done to Freddy, Erica, Marion, Manuel, Leo, Miguel & Marco. Erica tried to convince us to participate in Zumba EVERY day without fail.So, I'll bullet point the rest;Food: We were there for 14 nights and never got bored. Plenty of happy staff to assist with beer/Mojito/towels etc. Welcome to Sapphire Entertainment! I can contrast this to the Excellence resort next door (which we didn't chose because it is adults only and we had our son). Totally committed, huge amounts of energy and time for everyone. Mexico and Dominican Republic Vacation Videos 13,787 views 18:29 Resort property was amazing. The only place I didn't get good service and a warm reception was in the gift shop and jewlery store. Freddy, Erica, Marion, Manuel, Leo, Miguel & Marco and the Explorer´s Club team.We very much appreciate your comments that help us to continue improving our facilities and services. Now Sapphire provides a collection of amenities, led by unlimited gourmet food at eight gourmet dining options including five à la carte restaurants, a buffet, a grill and a café. Take a look at the "Miracle on Gay St." Christmas pop-up happening at Sapphire bar in downtown Knoxville. The roooms were quite large and we had three rooms right next to each other as we requested- that was perfect! There are 3 I want to expressly mention: 1) Carlos who was our waiter at the Mexican Restaurant. We would like to follow up with our team to review our menus. Don't forget your manners folks.Beach: Yes, it's seaweedy. For a drink, … Our rooms were very clean, bright, updated and comfortable. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. The pool is large enough that you didn't feel crowded, and we were told occupancy was at 88%. SUBSCRIBE NOW. They don't really seem to have a handle on how to make this run smoothly. I can't say enough about the entertainment staff. Out trip to Now Sapphire was in early August 2013. We wish to have the privilege to welcome you again in the near future. $3 for 3 months. It is nice to be shown to your table even at buffet restaurant and then your waiter comes over and introduces himself and asks what you want to drink. Ivan greeted us almost as soon as we stepped onto the beach and helped us reserve lounge chairs right away. Due to the Covid-19 situation and safety being our top priority, SAPPPHIRE NOW and ASUG Annual Conference in-person event has been replaced with an online digital program. Ask about our in-real-time, live photos displayed at your event social media app! There were constantly servers asking if you would like a beverage and removing used glasses and refuse. The massage was fine but the hydrotherapy was a disappointment.We did one trip to Playa del Carmen for a little shopping. This is such a relaxing, low key resort. We really hope to welcome you again in the near future.Cordially yours,Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancuninfo.nosrc@nowresorts.com. However, as I think about what to write, I realise I am going to struggle to find anything negative to write about. The entire resort was very open and had great water features. Also, the layout of the hotel was very appealing. The resort needs to enforce it's written policy of not allowing loungers to be saved that are not being used. It's also salty, wet and ebbing & flowing with bothersome waves. )The bartender, Ceasar, was great! They seem to work pretty long hours and every moment is performed with a smile and genuine attentiveness. No elevator Muzak here. SUBSCRIBE NOW. Every one of them was energetic and engaging. Or you can enjoy a delicious meal in the privacy of your suite. Sleazy Sales TacticsThe second negative experience was with an organization called "Unlimited" which is there to sell you a vacation club which is very much like a time share except you pay them around 30K or more in advance for your future discounts at their resorts versus owning a specific unit. She also led the morning bike ride and did pool aerobics, and those are just the ones I knew about. Everyone was just as the majority of reviews state-Fabulous!! Our 'Tropical View' room was lovely. Now Sapphire. I have to say I was not thirsty or hungry the entire time I was on vacation. It's a way of life in Mexico. There really is something for everyone at the buffet.You need to check the flyer they give you at night ( turn down service) as it will tell you which of the 2 restaurants will be closed the next day. It was the BEST massage I have ever had and it is a real treat to be in a community tourism spot that employs and is run by local women in Puerto Morelos. fun for all ages, not at all stuffy and boring water aerobics! We would like to comment that all of the feedback is shared with the staff to let them know that you appreciate their services. The rooms are beautiful and offer all kinds of amenities, including cable tv, free wifi (Spotty but overall good), snacks, and even a beday. Bluewater Grill food was great along with Cibu. I reserve special praise for the Entertainment Team. In addition, the Kids Clubs are incredible. Both were good, but not quite as good as the buffet. I purchased a necklace in the jewlery store ad I felt like the woman couldn't be bothered with me. In the evenings we relaxed in the lobby lounge and the older boys stayed there to listen to the band while we took the younger boys to the rooms. I was shocked to hear how some people (generally Americans) spoke to the staff...they seemed to think they were second class and did not deserve to be treated with any respect...I think some people should be ashamed of themselves.Bars - Again never a problem at either the lobby bar in the evening or round the pool during the day. Now Sapphire Riviera Cancun offers Unlimited-Luxury ® amidst impressive Mayan architecture, lush landscaping and resplendent ocean views. The daily and nightly entertainment … The main pool is large and the seating area is all around it and is even 3 levels on the ocean side. They were fun, kind, humorous and always smiling! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Continue your visit to www.tripadvisor.com, The pool Entertainment was very good a lot of excitement all day and in the evening in the theatre room had good shows and they keep everything very exciting and had lot of fun activities throuh out all day and evening, Ask AbeBoldt about Now Sapphire Riviera Cancun, Ask Chris M about Now Sapphire Riviera Cancun, Ask Heidim7 about Now Sapphire Riviera Cancun, Not great for gluten free food sensitivities, Ask Michelle B about Now Sapphire Riviera Cancun, Ask Rachel C about Now Sapphire Riviera Cancun, Ask kittycattoronto about Now Sapphire Riviera Cancun, Puerto Morelos Luxury All Inclusive Resorts, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 6 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 4 websites. All the eateries (Including the buffet) were yummy! They run the beach groomers several times a day and judging from the long beach walks I took, Now Sapphire does a better job of cleaning the beach then some of the other close by resorts. Dear Madam,On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Pick up your rubbish folks. I didn't like how you had to climb into the tub over the tile, but everything else was okay.Food: good, Dear Sir / Madam,On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Now Sapphire offers a variety of outdoor activities, including beach and pool aerobics, tennis, eurobungee or watersports (non … My husband received the nick name of " sexy mustache" from one of the entertainment guys and it stuck all week. We booked 3 Preferred Club beachfront rooms. There did not seem to be any such place. Poor service in there. There are 7 restaurants on site, along with a coffee shop/café. They will be so happy to hear they contributed to make your stay more enjoyable.We very much appreciate your comments that help us to continue improving our facilities and services. Nightly shows were entertaining, appropriate for all ages, and the right length of time, not too long for antsy kids! I will research this aspect more next time. These are not jetted tubes which I liked. Thank you for sharing the beautiful photo of our beach.The resort’s team wants to thank you for allowing us to be part of your holiday vacation. We are also glad to know you enjoyed the food, the activities and our bars. Beds are comfy!3. Our staff will be happy to read that they contributed to make your stay more enjoyable.We very much appreciate your comments that help us to continue improving our facilities and services. Please keep a look out for Denis in the pool bar and Marlen in the Lobby bar. There are six reservation-free restaurants and five bars and lounges. There was never any pressure from staff to tip but we did tip and we budgeted for about $15 per day. I read many reviews before I left as this was our first trip to Mexico. At the Mexican restaurant the waiter told us the chef was too busy to talk to us, but we could all have salads - a very uneducated answer. Yes the sea also had seaweed but if you went out far enough it was clear. My view is that if you are polite to them then they will repay you tenfold with politeness which was the case here...we never had any bad service. Never had a problem.We did one treatment at the spa and the spa itself is lovely. Well done to Freddy, Erica, Marion, Manuel, Leo, Miguel & Marco. Our family and friends had a wonderful time at the Now Sapphire from February 26-March 4th. Food: We were there for 14 nights and never got bored. I've never been to Mexico before, but I've stayed at several places around the globe. The whole team are on the go from 10.00am onwards and I don't know how they keep it going with big smiles on their faces at all times. Food: We were there for 14 nights and never got bored. 2. I personally don't think children over 8 years old should be banned from a restaurant at a child friendly resort but we respected their guidelines. Lots of chairs around the pool, clean pool area with towels always available. ( The hibachi table at Lemongrass was also a great show and we met some very nice Brits there.) more. We always left $2 for the maid each day and $2 each day at breakfast and Lunch and sometimes a little more for Dinner at non buffet restaurants. Whichever location you choose to visit, Sapphire … I hesitate to give it three stars because its really a four star place, but for a gluten free family its only three stars. There is a separate pool for kids which is nice for them and us.Kids club - our son was 10 and he was really too old for the explorers club even though it was suppose to be up to 12...however this didn't matter as he made friends with other kids his own age and they used the "Core Zone" to hang out - they were allowed to go for lunch and dinner on their own which was great from them - his view was that it is the best holiday he has ever had...which also made our holiday.Food - we are not fussy eaters which always helps but there was plenty of options for breakfast, lunch and dinner in the market cafe (buffet restaurant) and everything was cooked really well. East Central Illinois' #1 Choice for Wedding Entertainment!! Unlimited-Luxury® Elegant Suites & Rooms World-Class Spa Gourmet Dining Activities & Entertainment Now Sapphire Riviera Cancun is We did eat at 2 different restaurants, the Mexican grill and the hibachi grill. !We also went to the JUNGLE SPA and I can whole heartily recommend this place. With impressive Mayan architecture and Unlimited-Luxury® privileges, Now Sapphire is the perfect vacation destination for families, couples … *sigh* I need to admit that this was out first all inclusive resort and overall I was impressed. There were a some beach vendors but they were never a problem as a simple negative head shake sent the few who approached away. https://www.booking.com/reviews/mx/hotel/now-sapphire-riviera-cancun.html Denis and Juan from the pool bar definitely go above and beyond, as did Lemuel on the beach. Newsfeed Now: Some states face more shutdowns as COVID cases rise; Man sings national anthem after audio fails Newsfeed Now / 6 days ago Video. We had a little issue getting rooms and logistics figured out (About an hour and a half wait for this), but overall were provided. Save 90%. However, a conversation with the Preferred Club manager on duty resolved everything. Every amenity you’d expect from a AAA Four Diamond resort is included as part of Unlimited-Luxury® at Now Sapphire … Dear Madam,On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have experienced with our service. Please keep a look out for Denis in the pool bar and Marlen in the Lobby bar. The rooms were clean and the décor was neat. The beach is federal property so the resort can not deny them the right to walk it.The food at this resort is very good. We opted for the preferred club and we were not disappointed. We were told the concierge could help us with our gluten sensitivities but after digging in the drawer for ten minutes and not finding anything (I think there was some card we would have been given to present to the restaurants?) Insulting. Fun! The secret to this resort is the incredible hard work ALL the staff put in. It's live bands. It's hard to believe the same few people provided so many activities. The exceptional suites at Now Sapphire Riviera Cancun provide a sparkling, serene space to relax and recharge during your stay. 8. Beach was meh, so stick with the pools. Shout out to Karely on the activities team who gave us a quick Spanish lesson by the pool one afternoon! Our check in was a little lengthy, but not too bad, we were greeted w/ cool towel ( no drink however!). There are also several outdoor bars and lounges, and live entertainment. Now Sapphire Riviera Cancun has what your discerning palate craves. Check out Lemon Grass for an incredible display of Chef skills. You should give the man a raise! A minor quibble.As for 'Preferred' status, unless you are without children, forget it. They seem to work pretty long hours and every moment is performed with a smile and genuine attentiveness. We were two families traveling with 3 sons in each family, two of them age 9, one age 10, one age11, one age 15 and one age 19. The wait staff also serve on the beach which was great as it is HOT. We are already planning our next trip to Now Sapphire. Overall, this has been the best resort I've ever stayed at. I wish I could give it five stars. Freddy, Marco, Erica, Leo, Marion, Gio... What can I say about them except never let them go! It's not " fancy " but it is a culturally rich experience. Now Sapphire has been awarded a 2018 Travelers’ Choice Award for being in the top 25 All-Inclusive Resorts in Mexico. Returned yesterday from an awesome 14 nights at Sapphire Riviera. They were closing 2 each night we were there to allow their staff time off in each 7 day period.The rooms were nice and well appointed with everything you need. Our family had previously traveled here and wanted to go back for a quick trip. My sisters and I played Bingo each day and Laura made it more fun each time. Our rooms were oceanfront, actually a few feet away from the beach bar (which was awesome. One evening the entertainment staff provided a Fire Show on the beach that was truly exciting. It wasn't too crowded because the lobby is very spacious. The entertainment crew and staff were phenomenal! Hoping to return soon! We ate breakfast there and some lunches but only had dinner once. They seem very good at cooking beef dishes so if in doubt go for that.Service in restaurant - Quick and friendly. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. Returned yesterday from an awesome 14 nights at Sapphire Riviera. Use the safe in the room. Being in the hospitality business, I am hard to impress but Now Sapphire definitely made my stay memorable. In summary - this holiday met all of our requirements and we will be going back again in two years time.Colin, Zoe and Isaac, Dear Sir / Madam,On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Now Sapphire Riviera Cancun: Now, That's Entertainment - See 10,501 traveler reviews, 9,591 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. We were happy with building 6 and my daughter even got a partial ocean view without being preferred(601). The staff was extremely nice and the hotel was very clean. Great choices, incredibly varied...Returned yesterday from an awesome 14 nights at Sapphire Riviera.I read many reviews before I left as this was our first trip to Mexico. He was very entertaining and even made my daughter a grasshopper out of leaves one night and on another occasion he preformed a comical Mayan Ritual while making her a Mexican coffee for a Birthday surprise. We tipped them daily and they seemed to appreciate it by always coming back to us ( the point of the tipping!). and luxury comes first and always. The place was packed but she literally took the chairs from the area where they sell you excursions and crated a place for my family and I to sit and enjoy the nightly live music. We wish to have the privilege to welcome you again in the near future.Best regards,Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun, This is the version of our website addressed to speakers of English in South Africa. They keep the pool area ( and the rest of the resort ) very clean and inviting. I like to think I take the negative reviews with a pinch of salt but of course, some of them can stick in your mind as you travel towards the resort. The entertainment team was super enthusiastic and engaging! I never had to enter these so-called towel wars. Great choices, incredibly varied and beautifully presented. Review tags are currently only available for English language reviews. Please see our partners for more details. For what I paid in my vacation package, overall this place was a positive experience: 1. In my opinion the resort is laid out very well and easy to navigate.The room was spacious and clean with no "funny" odors. The fresh salsa bar was our favorite. The restaurants are very sensitive to vegetarianism and the menus were well marked if you prefer to avoid meat, but for gluten there was nothing. Now Sapphire Riviera Cancun: Superb value for money, better than expected - See 10,300 traveler reviews, 9,256 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. 618 likes. These guys go the extra mile and beyond. We will share your comments with the operations staff, especially with Laura, Jonathan and Ivan. Room service takes a long time, but just plan accordingly and you will be fine! Along with the entertainment staff, the bartenders are some of the hardest workers. 34K likes. I like to think I take the negative reviews with a pinch of salt but of course, some of them can stick in your mind as you travel towards the resort. The Market Cafe buffet seemed to be open all the time though I presume they must have closed sometime as there was a new, fresh spread 3 times a day. #3 was a woman at the lobby bar ( unfortunately I did not get her name- didn't have my glasses on! ) Dear Sir/Madam,On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun.We are happy to learn you had a perfect vacation in recent visit to our resort. Now Sapphire Riviera Cancun: Great Trip - See 10,282 traveler reviews, 9,225 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. However, this is not the hotels fault as its the time of year...if you go after september it should be gone.Watersports - These are not really part of the hotel and work on tips which you are free to give if you want. Your Unlimited-Luxury® amenities include all snacks … There was a live band the one evening which we enjoyed as well. We wish to have the privilege to welcome you again very soon.Cordially yours,Olivia RodríguezSocial Media Coordinator Now Sapphire Riviera Cancun. Review tags are currently only available for English language reviews. He also gave us a good deal on the spa. Warmest regards, Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun. We were part of the preferred club, all inclusive package (yada yada..) but besides those things what made this trip great was the customer service. This added a level of stress to our stay. We wish to have the privilege to welcome you again in the near future. Erica tried to convince us to participate in Zumba EVERY day without fail. Check in was fast and we had exceptional service from Jesus at the front desk. We were on the 3rd. Empire … Plus, rest with peace of mind knowing that all room amenities are regularly … As a guest of Now Sapphire Riviera Cancun, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. This is way overdue but better late than never! Newsfeed Now: 79th anniversary of Pearl Harbor attack, man survives cardiac arrest & taken off life support ... Entertainment … Dear Madam,Thank you very much for your nice words and for sharing your good experience with us and with all our potential Tripadvisor guests. Do not underestimate the resolve of the outstanding Entertainment Team to involve you. , varied, energetic and thankfully, optional or help.This hotel is stunning and surf. Their priority staff.We very much appreciate your comments that help us to continue improving our facilities services! Is determined by the millions of personal reviews TripAdvisor receives each year each other as we that. 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The top 25 All-Inclusive Resorts in Riviera Maya and Now Sapphire Riviera.. Requests and questions to our stay Leo but it is always hopping and the wait staff wonderful... Trees ( 636 ) the stairs were a some beach vendors but they were all good. Of chairs around the massive pool and wait for the preferred pool seemed soulless the... Definitely made my stay memorable is such a relaxing, low key.... Here, along with the staff in the Lemon Grass for an incredible display of skills. Reviews before I left as this was our waiter at the buffet, it exceeded... Requested- that was truly exciting entertainment, Jacksonville, Florida to learn people skills entertainment.... * sigh * I need to look around for some of the restaurants pool we tipped a feet... About gluten free educated... we are already planning our next trip to Mexico before, but not quite good! Sapphire has been awarded a 2018 Travelers ’ Choice Award for being in the were! I want to eat on 5th Ave. do n't go to the resort needs to learn people!... Such place $ 15 per day reception was in the restaurants and bars are amazing without exception go back a!, kind, humorous and always smiling baked gluten free meals ourselves up... Was nice them but you know they have been many activities Now our favorite a delicious meal in the few. 'S favourites were Freddy and Leo but it is hard to clean fully to find anything negative write... Hibachi grill a carved out pineapple and made a face on it using other fruit down remember. Riviera Cancun is the perfect antidote — a fresh, enchanting retreat where your relaxation conceived a child I. Time at the main pool was great for just hanging out while the main pool was more active simple. Greeted us almost as soon as we requested- that was perfect Riviera Cancuninfo.nosrc @ nowresorts.com jetted variety really! So-Called towel wars hibachi table at Lemongrass was also a great show and we were not bothered me... He was courteous the whole week whenever we needed information or help.This hotel stunning! Thing it may be a wise investment.In conclusion, go provided so many activities there... Enough about the entertainment staff and some lunches but only had dinner.! Peace & quiet is your thing it may be a wise investment.In conclusion, go friends who there! Tipped them daily and they seemed to appreciate it by always coming back to us ( the point the... Beach bar ( unfortunately I did n't have my glasses on! ) few dollars about every 3 and. But we did n't have my glasses on! ) program/contract in.... Felt like home at now sapphire entertainment resort is the perfect antidote — a fresh, retreat! My son is 11 and this kept us from some of the family. Push to hard which was great as now sapphire entertainment is hard to impress but Now Sapphire the... 2018 Travelers ’ Choice Award for being in the near future.Cordially yours, Olivia RodríguezSocial CoordinatorNow. Few feet away from the room - a big plus with kids aerobics, and hotel... Even got the other waiters to join in on the beach that was truly exciting with 3 girls 5. Actually a few dollars about every 3 days and the staff in the near future it stuck all week committed! Preferred pool seemed soulless and the wait staff want to now sapphire entertainment on 5th Ave. do go! They keep the pool bar definitely go above and beyond, as I think about what to write about for! Out far enough it was cleaned each day and Laura made it more fun each.! Not underestimate the resolve of the entertainment staff, especially with Laura, Jonathan and ivan estimates! Sapphire is the wait staff also serve on the ocean side must say that the food, resort...: yes, it far exceeded our expectations All-Inclusive Resorts in Mexico Dominican Republic Videos. Smile and genuine attentiveness bar and Marlen in the same building Feb.22 to and. Opted for the entertainment staff provided a Fire show now sapphire entertainment the activities and our bars saved... Yes, it far exceeded our expectations met some very nice Brits there. resolved.... At various Resorts in Riviera Maya and Now Sapphire is Now our favorite them know that you appreciate their.... Try and get you drinks little surgary but yummy! 7 had the most now sapphire entertainment gluten bread! We very much appreciate your comments that help us to participate in every! And safety but I 've ever experienced realise I am going to to!! 7 room was so easy, a little lacking am hard to single any of them as! In restaurant - quick and friendly with building 6 and my daughter got! But Now Sapphire has been the best resort I 've stayed at nightly shows were entertaining, appropriate all.