No refunds or discounts will be given for unused Service balances (i) when you refill your Service; (ii) that expire by your Service End Date; (iii) on your Equipment if it is lost or stolen; or (iv) for Services purchased that are not compatible or supported by your Equipment. Straight Talk Auto-Refill: You may enroll by registering your credit or accepted debit card (with Visa or MC logo) at straighttalk.com and you will receive a recurring charge to your credit or accepted debit card on your Service End Date each month which will automatically refill your Straight Talk service with the Straight Talk Plan you select. IMPORTANT 911 EMERGENCY RESPONSE INFORMATION : Your Straight Talk Home Phone is designed to operate indoors only. Provided the battery is charged and the phone plugged into the Straight Talk Wireless Home Phone device does not require an external power source. Improper, illegal or unauthorized use of your Straight Talk Product may result in immediate termination of your Service without notice and legal action. IN ADDITION TO THE DISCLAIMERS SET FORTH IN THE AGREEMENT, YOU ACKNOWLEDGE THAT THE USE OF THE STRAIGHT TALK MOBILE WEB SERVICES IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THAT OUR SERVICE IS PROVIDED “AS IS” AND STRAIGHT TALK MAKES NO WARRANTY TO YOU OR TO ANY THIRD PARTY WHATSOEVER, DIRECTLY OR INDIRECTLY, EXPRESS, IMPLIED OR STATUTORY, AS TO THE SUITABILITY, DURABILITY, DESCRIPTION, QUALITY, TITLE, NON-INFRINGEMENT, MERCHANTABILITY, COMPLETENESS OR FITNESS FOR USE OR PURPOSE OF THE SERVICE. In the event that You, as a legal guardian allow your child to use the Services, You acknowledge that your child has the permission to access the Service. You will not be able to transfer your ILD Service to another phone number. ACTIVATING YOUR STRAIGHT TALK WIRELESS SERVICE. Data usage is measured in bytes, kilobytes (KB), megabytes (MB) and gigabytes (GB). By accepting this offer you agree to transfer your service to your new phone. Please check the number and try again. Equipment is not compatible with data services such as: home security systems, fax machines, DVR services, credit card images, or medical alert systems. If the preclusion of consolidated, class wide, or representative proceedings is found to be unenforceable, then this entire arbitration clause shall be null and void. The GPS chip in the Home Phone will work best if you place it near a window or other opening to the exterior of the premises. You will use this email address to create and access your account. The applicable rates to specific countries, regions or cities for customers who have purchased a $10 Global Calling Card are available online at straighttalk.com/internationalcalling. Additional terms and conditions apply. Your current device is not compatible with T-Mobile's upgraded network so we will not be able to activate it. It may take 24 hours or more to update the address information. You are responsible for preventing the unauthorized use of your Account and the Service, and You are responsible for any reduction in value of your Account arising out of authorized and unauthorized use. Refilling Your Account before the Service End Date for Unlimited Plans: On some Android phones, a Straight Talk App is available that will allow customers with Unlimited Service (including Unlimited International Service) to refill their Service prior to their Service End Date. If you are not on an Unlimited Plan or using Wi-Fi, data will be deducted from your data balance. Either party may terminate this Agreement (which will terminate the provision of Straight Talk service) at any time. Straight Talk reserves the right to limit or reduce data throughput speeds or the amount of data transferred, and to deny or terminate Service, to anyone Straight Talk believes is using the Straight Talk Unlimited Talk, Text and Data Plan in an unauthorized manner or whose usage, in Straight Talk’s sole discretion, adversely impacts the Carrier’s network or customer service levels. For more information please refer to the Services Guide included in the package. Wi-Fi Calling is available only on select devices and gives you the ability to make and receive phone calls and text messages over a Wi-Fi connection. Simply purchase a Straight Talk Home Phone device, choose the service plan that best fits your needs, and activate your service. Actual speed, availability and coverage will vary based on device, usage, and network availability. No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your Straight Talk phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your Straight Talk phone. In the event of termination for any other unauthorized usage, You will forfeit unused airtime and service and you will not be entitled to receive a refund for your Straight Talk Product or for any unused airtime and service. Straight Talk is not responsible for any third party content, advertisements, or websites you may access using your phone. The coverage depicted on the Straight Talk coverage maps is based on the information provided by other carriers and public sources and we cannot guarantee their accuracy. Straight Talk will presume you are engaging in an unauthorized use in violation of these Terms and Conditions if in Straight Talk’s sole opinion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if your talk, text or Mobile Web usage is harmful or disruptive to the Carrier’s network or service levels. 7. The All You Need Plan is not compatible with Straight Talk smartphones and will not work with any non-Straight Talk phones (basic phones and Smartphones). Minutes will be deducted for all time during which your Straight Talk phone is connected to, or using, the wireless system of any Carrier. Straight Talk Unlimited International Calling Plan. Straight Talk Mobile Web Service is provided on an “AS IS” and “AS AVAILABLE” basis. Examples of data that will count as part of your data usage are: sending or receiving email, documents, pictures or other files; multimedia streaming (music and video); file uploads and downloads; gaming services, graphics and applications; web page graphics (including logos, pictures, banners, advertisements and updates to any of the aforementioned); automatic device updates and any other automatic updates; any additional data necessary in order to access, transport and route files on the network; data associated with incomplete or interrupted downloads; and data associated with unsuccessful attempts to upload or download a file, reach a website, use an application or complete an online form or purchase; and any data that is re-sent (such as when refreshing a page or browser). To use your service uninterrupted, activate your replacement phone before your current phone is deactivated by initiating transfer of your telephone number and any remaining balance to the replacement phone. During the activation process, you will have an opportunity to register your account. Minutes are deducted in full unit increments and partial minutes are rounded up to the next minute. Straight Talk Mobile Web Service is for individual use only and may not be offered for resale. You and TracFone agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide, or representative basis. We will presume a customer is engaged in non-personal use in violation of our terms and conditions if their international long distance calling usage exceeds three times the average usage of our ILD Service subscriber base, and we reserve the right to suspend, terminate or restrict your services with no prior notice. Service begins on the day you add the Services or, if the Service Plan is placed in your Reserve, on your Service End Date. If we are unable to resolve your dispute within 30 days of your notice to us, You agree to submit your dispute to binding arbitration or small claims court as set forth in this provision. Plans for other Straight Talk Products are described in the appropriate section of these Terms. If you have Service Plans in your Straight Talk Reserve those plans will take precedence over Auto-Refill purchases. ... and Straight Talk’s $45 service plan, excluding the cost of the phone … We are experiencing delays checking your phone compatibility. Your Straight Talk Home Phone requires at least moderate coverage throughout the indoor premises where you are using the phone in order to successfully use the Service. Please wait a few minutes and try again. This could affect your stored data, your phone’s programming and how you are able to use your wireless phone. Activating Your Plan: Find the red activation card that came with your SIM card. If TracFone made You a settlement offer that You rejected prior to entering arbitration and the arbitrator ultimately finds in your favor in any respect with an award that is greater than the last written offer made to You by TracFone, TracFone will pay You the amount of the award or a minimum of $5,000, whichever is greater. YOU MAY OPT OF THIS PROVISION BY CALLING US AT 1-877-430-2355 OR BY WRITING TO TRACFONE WIRELESS, INC., ATTN: LEGAL DEPARTMENT-CONSUMER CLAIMS, 9700 NW 112 AVENUE, MIAMI, FL 33178. This should occur shortly after you close your browser, successfully receive or send a multimedia message, after a successful content download or when you exit a Mobile Web session. Available online only. Straight Talk will unlock handsets of current and former Straight Talk customers without charge. Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive termination, including, but not limited to, any restrictions on the use of Straight Talk Products. Straight Talk’s Bring Your Own Phone plan requires a compatible, unlocked phone, activation kit and Straight Talk unlimited service plan. †To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Straight Talk Home Phone customers who have purchased a Service Plan without unlimited international calling may purchase a $10 ILD Card to make international calls using their Home Phone. Regardless of the coverage available, your Straight Talk Home Phone is not equivalent to traditional landline phone service. Straight Talk is a brand of TracFone Wireless, Inc. If, however, your usage, dialing or calling patterns continue to violate these Terms and Conditions, we reserve the right to suspend, terminate or restrict your Straight Talk Service with no prior notice. To use Straight Talk Service, you must first purchase and activate a Straight Talk phone or activate a phone that is compatible with Straight Talk Service. ANY OPT-OUT RECEIVED AFTER THE OPT-OUT DEADLINE (OR, IN THE CASE OF THOSE MAILED, POSTMARKED AFTER THE OPT-OUT DEADLINE) WILL BE INVALID, AND YOU MUST PURSUE YOUR CLAIM IN ARBITRATION. Minutes are deducted for all incoming and outgoing calls, including calls to toll free numbers, 411, 611, *611, Customer Care, and to access your voice mail. Some functions and features referenced in the manufacturer’s manual provided with your Straight Talk Hotspot or your tablet may not be available with the Straight Talk service. Straight Talk will presume certain usage, dialing or calling patterns to indicate that you are using the ILD Service in violation of these Terms and Conditions and we reserve the right to suspend, terminate or restrict your Straight Talk Service without prior notice. YOU AND TRACFONE FURTHER AGREE THAT THE ARBITRATOR MUST HONOR THE TERMS OF THIS AGREEMENT. If you have purchased an Unlimited International Calling Plan, your ILD Service will only work if you have Service Days left in your plan cycle. With certain Straight Talk phone models, you can access the internet (“Mobile Web”) and purchase ringtones, graphics and applications from the Straight Talk Mobile Web Shop and from other third party websites (purchased ringtones, graphics and applications are collectively referred to as “Web Content”). You may activate your Straight Talk Home Phone by visiting the Straight Talk Home Phone website or by calling our Customer Care Center at 1-800-299-7784 from another phone. Data usage includes all data that is downloaded, even though You may not have listened to or watched the entire download. You will need a 4G, VoLTE capable device. REGISTERING AND ACTIVATING YOUR HOTSPOT OR TABLET DEVICE. Straight Talk’s $10 Global Calling Card expires 180 days after last use or 30 days after your Straight Talk Service is suspended. Upon registration, you will have the opportunity to provide your address and to set up a password for your account. Your Straight Talk Service can only be activated where Straight Talk Service is offered and supported by Straight Talk. Straight Talk’s Keep Your Own Phone plan requires a compatible, unlocked phone, activation kit and Straight Talk unlimited service plan. (b) Customers must have had their locked device activated on Straight Talk Service for no fewer than 12 months, redeemed air time cards in no fewer than 12 months, and not have had their telephone number recycled or ported. Plans are subject to change without notice. Calls are billed in one-minute increments. I’m updating this section for 2020 because I think this a lot simpler way to transfer your service to your new phone than the old way I described. All other Service Plans associated with other Straight Talk products will not work with your Straight Talk Hotspot or BYOT device. All new Straight Talk phones (except iPhones) are covered by a one (1) year limited warranty administered by Straight Talk as set forth below. You are responsible for adding password protection, if available on your device. 8. Some Straight Talk Products have SIM cards. You may purchase International long distance service to certain destinations through Straight Talk’s International Long Distance Service program. Certified pre-owned phones are not covered by a limited warranty but may be returned for a refund within 30 days of purchase. Roaming occurs when a subscriber of one wireless service provider uses the network facilities of another wireless service provider. 8. (1) Straight Talk Auto-Refill: You may enroll in Straight Talk Auto-Refill by registering your credit or accepted debit card (with Visa or MC logo) online at and you will receive a recurring charge to your credit or accepted debit card on your Service End Date each month which will automatically refill your Service with the Plan you select. Calls are billed in one-minute increments. Let's continue to activation! International long distance is not available on any Straight Talk phone. We will send you an email confirmation when it ships. You agree not to resell your Straight Talk ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. Any changes or modifications to these Terms and Conditions of Service are effective and will be binding upon you when posted on our website at straighttalk.com. You may activate your Straight Talk Hotspot (“Hotspot”) or Straight Talk Bring Your Own Tablet SIM Card or Activation Kit (“BYOT”) by visiting the Straight Talk website or by calling our Customer Care Center at 1-877-430-2355. Points earned through referral program are not immediately accessible and will take 60 days before they can be used. With each refill you will lose any unused Service balances (including any remaining days and minutes) and your Service Balances will reset with the refill amount of the new Service Plan or Service Card added. Minutes are not deducted for calls to 911. Wireless service is subject to Straight Talk Terms and Conditions, visit StraightTalk.com. You will not be able to make or receive calls on your Straight Talk phone if you are traveling outside of the United States. You will need these in the event you need to reactivate your Hotspot or BYOT device for any reason. Not all tablets are compatible with Straight Talk Data Service Plans. Plans are available at Walmart stores and online. For Customers with Straight Talk Handsets Capable of Being Unlocked : Straight Talk will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) Customers must request handset unlocking. You expressly agree and acknowledge that the use of the Mobile Web Service is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. If You do not have an email address, please contact our Customer Care Center to complete your activation and registration and you will receive an email address for registration purposes. 4. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. When you use Wi-Fi Calling to dial 911 and your are away from your Primary Address, we will have no information about your location. Based on your zip code, we recommend using: About the size of a quarter and compatible with devices such as the Samsung Galaxy S2, iPhone 3, and HTC Desire. "Up to half the cost" is based on a comparison of the monthly cost of the $45 Straight Talk Unlimited Plan and the monthly cost of comparable no-contract, single line plans with unlimited talk, text and data on the top two carriers. Straight Talk is not responsible for any information on your phone, including sensitive or personal information, data or photographs. YOU HAVE THE RIGHT TO OPT OUT OF THIS PROVISION COVERING DISPUTE RESOLUTION BY BINDING ARBITRATION WITHIN 30 DAYS OF THE ACTIVATION OF YOUR SERVICE. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. Activate or reactivate your Cell Phone, SIM, Home Phone, Mobile Hotspot, Car Connection, Remote Alert service at StraightTalk Wireless. The best phones & the best plans on the best networks—everything for less. The used components comply with Product performance and reliability specifications. Some devices will display the network or carrier logo when starting up. Is the device you are trying to bring to Straight Talk currently active? For personal use only. For Customers with Straight Talk Handsets not Capable of Being Unlocked : Beginning September 1, 2015, Straight Talk will provide customers with a partial refund or credit against the purchase of a new Straight Talk Handset if they meet the following conditions: (a) Customers must request handset unlocking. 12. All data that is directed to your device’s internet address, including data sessions that You do not initiate or complete, are counted against your data usage. This Agreement shall be construed under the laws of the law of the State in which you reside without regard to its choice of law rules, except for the arbitration provision contained herein, which will be governed by the Federal Arbitration Act. Straight Talk Service Plan Cards: Straight Talk Service Plans are available at Walmart stores and online at straighttalk.com and walmart.com. The allocation is recognized by the Consumer and is reflected in the purchase price. While Supplies Last. Refilling Your Account after Service End Date: If you do not buy and add a new Service Plan prior to your Service End Date, your Straight Talk Service will be deactivated on the Service End Date and you may lose your telephone number. The Service is not available to place 500, 700, 900 or 976 calls and may not be available for certain other calls. In the event that you, as a legal guardian allow your child to use the Services, you acknowledge that your child has the permission to access the Straight Talk Mobile Web Service, including, without limitation, email and web browsing capabilities. Additional Terms and Conditions for Straight Talk Wireless Home Phone, IV. Excludes taxes, fees, autopay discounts and limited time pricing. IT PROVIDES FOR RESOLUTION OF ALL DISPUTES AND CLAIMS (INCLUDING ONES THAT ALREADY ARE THE SUBJECT OF LITIGATION) THROUGH BINDING ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THAT THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE OR CLAIM. (d) The Product serial number plate or the enhancement data code has been removed, defaced or altered. A month equals 30 days. Straight Talk is not responsible for any breach or loss of security from your Straight Talk Hotspot or connected device. Mobile Hotspots and Tablets are only compatible with Straight Talk Data Service Plans. You are responsible for all activities undertaken by you using the Straight Talk Mobile Web Services, including without limitation, the use of email. It may not be used for any other purpose including, but not limited to, conference calling, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two individuals. Doing so will reset your service account and you will lose all unused Services balances. Access Charges are deducted in full kilobyte increments. So, you’ve signed up for Straight Talk and are ready to activate your cell phone. In an emergency, locate the nearest landline phone and call for help. Your BYOT device may not be password protected as a default. Please refer to our privacy policy. I am able to adjust volume from my phone's … If you do not do so, we reserve the right to provide an automatic transfer. Because these Terms and Conditions of Service are subject to change at any time you should always check our website for the most current version. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. LTE is a trademark of ETSI. Additionally, for claims of $10,000 or less, You can choose to proceed with arbitration being decided on the documents submitted in an effort to minimize costs and the time it may take for an arbitrator to reach his or her decision. 3. You understand that your use of third party applications is subject to the third party’s terms and conditions and policies, including its privacy policy. 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